Get to know your Customer Support Network
We have a range of support and flexible payment options to take the stress out of paying your bills.
Not sure what's right for you? Our new Support Finder is an online tool that guides you to the support option that's best for you and your budget.
Support Finder
Simply answer a few quick questions and our Support Finder will guide you to the support option that's best for you.
Payment plans
We offer payment plans for your personal circumstances. We'll work with you to set up a tailored plan you can afford.
Smoothpay
Smoothpay makes budgeting for your bills easy by smoothing out your payments into smaller amounts more frequently.
7-day extensions
Extend the due date on your bill by 7 days - it's easy to set up online in My Account or over the phone.
Support for Pensioners
If you are an eligible pensioner, you can apply for the Pensioner Water Subsidy of up to $120 per year.
Other Support Services
There are many reasons why you may need extra support. See our list of trusted resources and community organisations.
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