Contact us



Faults and emergencies (24 hours)                                         1300 086 489

Manage your account online

Quick and easy account

management 24/7


 Register in a few simple
steps – all you need is
your account number



Automatic reminders

when your bill is due


Submit a form

General service request or enquiry


Water, sewerage or trade waste service request


Provide feedback (compliment/ complaint)


Speaker request 

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Contact our Customer Service Team

Faults and emergencies (24 hours)


Write to us:

PO Box 953, Caboolture QLD 4510 


Fax: (07) 5431 8288



Call the Customer Contact Centre  


8.30am – 5.00pm Monday to Friday
(Excluding public holidays)

International Phone Number 


Visit a customer service counter

1300 086 489 











1300 086 489 


+61 7 5431 8333 



 8.30am – 5.00pm Monday to Friday
(Excluding public holidays)

 Caboolture: Ground Floor, 33 King Street


 Maroochydore:  Ground Floor, 6-10 Maud Street


    Saving Tips
  • Toilet Tip #1

    Up to 16% of household water is flushed down the toilet. Unnecessary flushing is one of the biggest wasters of water. Don’t flush needlessly, and never flush items other than toilet paper down the toilet.