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  3. Accounts and billing
  4. Manage your account
  5. Update your details

It's quick and easy online in My Account

You can view and update your details instantly 24/7 online at My Account. 

Simply go to the 'My Details' page and click on the ‘Edit Details’ buttons for easy, immediate updates to your:

  • postal address
  • bill delivery method (email, SMS or post)
  • reminder delivery method (email, SMS or post)
  • mobile and home phone numbers
  • email address for your My Account username
  • password for My Account.

As your login security is important to us, we will send you an email to confirm any changes made to your My Account log in, including your username (email address) and password. Any other changes (e.g. postal address, mobile, home phone) will be shown on screen only.

Any changes you make to your details in My Account are instantly updated in our records and effective immediately.

Log in or register for My Account

Change your postal address, phone number or name

1. Online at My Account.

2. Fill out this online form. (Please use this form for change of name and include a photocopy or scan of the necessary supporting documentation e.g. Marriage Certificate, Certificate of Divorce). 

Only property owners and fully authorised persons can update details on your water and sewerage account. If you are the property owner and would like to authorise another person on your account please read more information here about account authority.

Is your credit card expiring soon?

Please make sure you update your new credit card details online in My Account 

Update your card expiry





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